How to identify a woodworking machine spare part with the exploded parts drawing, which information to send with your request, and which wear parts to keep in stock.
Short answer: to order the right spare part the first time, send the machine model and serial number together with the part number taken from the exploded parts drawing, the quantity, and a photo of the part and its label. If you cannot find the part on the drawing, ask the supplier’s call center to connect to the machine remotely and identify it with your operator.
Key takeaways
- The machine serial number is the single most important piece of information; it identifies the exact configuration.
- Identify the part on the exploded drawing instead of describing it; the part number removes all ambiguity.
- Photograph the part, its nameplate and its position on the machine.
- Check whether the part is sold individually or as part of a kit or assembly.
- Keep common wear parts in stock to avoid waiting for the parts that fail most often.
Why ordering the wrong part is so costly
A wrong spare part costs more than its price. The machine stays down while the part is shipped back and the correct one is sent, and the same symptom may come back if the real cause was never identified. Most of these mistakes come from describing a component in words, such as “the small sensor on the left”, instead of identifying it by part number.
Step 1: Find the machine model and serial number
The model and serial number are on the machine’s nameplate, usually on the frame or on the electrical cabinet, and in the delivery documentation. The serial number tells the supplier the exact configuration, options and production period of your machine, which matters because the same model can use different components over the years.
Step 2: Identify the part on the exploded drawing
An exploded parts drawing shows each machine unit taken apart, with a position number for every component and a parts list that links each position to a part number and description. AXTEA provides detailed exploded spare parts lists for every machine group, so instead of describing a component over the phone, you point at it on the drawing and the part number is unambiguous.
- Open the drawing for the unit where the part is fitted, for example the spindle unit, the drilling head or the glue unit.
- Find the component by its position number.
- Read the part number, description and quantity per unit from the parts list.
Step 3: Photograph the part and its label
Take a clear photo of the part in place, a photo showing where it sits on the machine, and a close-up of any label or nameplate on the part itself. Motors, sensors, valves and electronic components often carry their own manufacturer reference, which helps confirm the correct replacement.
Step 4: Check quantity, kits and related parts
Some parts are supplied only as kits or complete assemblies, and some should be replaced in pairs or sets, such as belts, bearings or pressure roller coatings. Ask whether related seals, screws or wear parts should be replaced at the same time to avoid a second stop.
Step 5: Describe the symptom
Write one or two sentences about what happened: the alarm message, when it started, and what the machine was doing. If the part failed because of another problem, the symptom helps the service team find the cause and prevent a repeat failure.
What to include in your request
| Information | Why it matters |
|---|---|
| Company name and contact person | So the request can be answered quickly. |
| Machine model and serial number | Identifies the exact configuration of your machine. |
| Part number and position number | Removes any doubt about which component is needed. |
| Quantity | Avoids partial deliveries and second orders. |
| Photos of the part, its label and its position | Confirms the identification and any later modifications. |
| Symptom or alarm message | Helps find the root cause, not only the failed part. |
| Delivery address and urgency | Allows the right shipping method to be chosen. |
Not sure which part you need?
If the part is hard to identify, the AXTEA call center can connect to the machine remotely and identify it with your operator. Any parts identified during a remote session are prepared before a technician sets out, if an on-site visit is needed.
Wear parts worth keeping in stock
Keeping a small stock of the parts that wear fastest avoids waiting for the most common replacements. The exact list depends on your machines and volume, but it usually includes:
- Cutters, drills and saw blades for your most used programs.
- Vacuum table seals and spoilboards for CNC routers.
- Belts, filters and brushes.
- Scraper blades, buffing wheels and pressure roller coatings for edge banding machines.
- Fuses, common sensors and proximity switches.
Ask for a recommended wear parts list for your machines when you place your first order.
Frequently asked questions
Where do I find the serial number of my machine?
On the nameplate on the machine frame or electrical cabinet, and in the delivery documentation. Send it with every spare part request.
What is an exploded parts drawing?
A drawing that shows a machine unit taken apart, with a position number for each component and a parts list that links every position to a part number and description.
Do you supply parts for machines out of warranty or from other brands?
Yes. Spare part support continues for the whole life of AXTEA machines, independently of warranty status, and AXTEA also supports a wide range of other brands and models.
Do you ship spare parts internationally?
Yes. AXTEA ships spare parts across its sales network on five continents.
How do I send a spare part request?
Use the contact form or call the AXTEA call center with the information listed above.
