FAQ
EXPLORE · FAQ
Questions, answered.
Straight answers from our sales and service teams. Can’t find yours? Ask us directly.
Sales
How do I choose the right machine for my production?
Start from the parts you make: your sheet sizes, materials, batch sizes and the operations each part needs (cutting, edge banding, drilling). Share your product mix with AXTEA and we will recommend the machines and configuration that fit. Our guide "How to Choose a CNC Router for Panel Production" in Explore → Guides walks through the main decisions.
Which machines does AXTEA manufacture?
AXTEA supplies CNC routers (AX-N 200), six-sided CNC drilling machines (AX-D 100 and AX-D 200), edge banding machines (AX-E 100/200 and AX-E 300) and beam saws (AX-B 200), and integrates them into complete production lines.
Do you deliver machines outside Türkiye and the USA?
Yes. From the head office in Bursa, Türkiye and the US sales office in Charlotte, North Carolina, AXTEA serves woodworking manufacturers through a sales network that spans five continents, including Europe, North America, the Middle East, Africa and Australia.
Can AXTEA plan a complete production line?
Yes. Beyond individual machines, AXTEA integrates machinery, automation and material flow into unified production systems, from single cells to complete lines, and plans the layout within your production area.
Installation & Training
How does installation and commissioning work?
Before delivery, AXTEA plans the machine layout and identifies the infrastructure it needs. On site, the machine is positioned, levelled and connected, then calibrated and tested with cuts and acceptance runs on your own material until it produces to specification. The duration depends on the machine and your site readiness, and is agreed when the installation is planned.
Is operator training included?
Yes. Hands-on training on the machine itself covers day-to-day operation, tool and program changes, routine maintenance and safety procedures, as well as the CAD/CAM post-processor setup your team will use. It is delivered by AXTEA's own team, not subcontracted.
Which CAD/CAM software works with AXTEA machines?
AXTEA machines work with CAD/CAM programs such as Alphacam, Cabinet Vision, NC Hops, Mozaik, KCD and TopSolid.
What do I need to prepare before a machine arrives?
A level, load-bearing floor, a three-phase power supply, clean and dry compressed air, dust extraction sized for the machine, an internet connection for remote support and a clear delivery route. See the guide "How to Prepare Your Workshop for Machine Installation" in Explore → Guides.
Service & Spare Parts
How do I order spare parts?
Send the machine model and serial number together with the part number from the exploded parts drawing, the quantity and a photo of the part. If you are not sure which part you need, our call center can connect to the machine remotely and identify it with your operator.
Can your team connect to my machine remotely?
Yes. A secure remote connection to the machine control lets an AXTEA engineer read the diagnostics and guide your operator in real time. All that is required is an internet connection at the machine. Many issues are resolved this way without a site visit.
What if a problem cannot be solved remotely?
It is escalated to on-site service. Any spare parts identified during the remote session are prepared before the technician sets out, so the repair can be completed in one visit wherever possible.
Do you support machines that are out of warranty or from other brands?
Yes. Repair, maintenance and spare part support continue for the whole life of AXTEA machines, independently of warranty status, and AXTEA supports machines across a wide range of other brands and models. Send us the make, model and year and we will confirm what we can cover.
