Privacy Notice

This English version is a translation provided for convenience. The original notice is in Turkish.

INFORMATION NOTICE ON THE PROTECTION AND PROCESSING OF PERSONAL DATA

1. PURPOSE, SCOPE AND DATA CONTROLLER

As ARTEA DIŞ TİC. MAK. SAN. LTD. ŞTİ. ("AXTEA" or the "Company"), we attach importance to the privacy and security of your personal data.

Within the scope of the Law No. 6698 on the Protection of Personal Data ("KVKK" or the "Law") and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform, we process your personal data in our capacity as data controller, in accordance with the law and the rules of good faith, for specific, explicit and legitimate purposes, and in a manner that is relevant, limited and proportionate to the purposes for which it is processed.

This information notice has been prepared to inform persons who visit the website www.axteasolutions.com, use its contact and quotation forms, or request information about our products and services through the website.

DATA CONTROLLER

ARTEA DIŞ TİC. MAK. SAN. LTD. ŞTİ.

Address: Büyükbalıklı Mahallesi, 1. Ayça Sokak, No: 6, 16250 Nilüfer / Bursa, Türkiye
Phone: +90 224 440 01 90
Mersis Number: 0085145117100001
Registered Email (KEP) Address: artea@hs03.kep.tr
Email: info@axteasolutions.com
Website: www.axteasolutions.com

2. PERSONAL DATA PROCESSED

Depending on the nature of the transactions you carry out through our website, the following personal data may be processed.

Identity Information: Name, surname and other identifying information you share.
Contact Information: Email address, telephone number and other contact information you provide.
Customer Transaction Information: Product requests, quotation requests, service and technical support applications, and correspondence relating to order and service processes.
Professional and Corporate Information: Company name, position and title information you share within the scope of your contact or quotation request.
Transaction Security Information: IP address, access date, connection and security records relating to the use of the website, recorded by our technical systems.
Request and Complaint Information: Messages, suggestions and complaints you submit through the contact form, email or other communication channels.

We do not request special categories of personal data through the general contact forms on our website. We therefore ask you not to share health information and similar sensitive data through the forms.

3. PURPOSES OF PROCESSING PERSONAL DATA

The personal data collected is processed for the following purposes.

Communication and Request Management: Evaluating your contact requests, answering your questions and getting in touch with you.
Product and Quotation Processes: Evaluating your requests concerning the woodworking machines we manufacture, our related services and our other products, and preparing quotations.
After-Sales Services: Evaluating your technical service, installation, training, maintenance, repair, remote support and spare part requests and carrying out the related processes.
Customer Relationship Management: Following up your current requests, ensuring customer satisfaction and improving service processes.
Information Security: Ensuring the security of the website, preventing unauthorized access and identifying technical problems.
Legal Obligations: Responding to lawful requests from competent authorities, fulfilling legal obligations and protecting rights in possible disputes.

Commercial electronic messages and marketing activities may be carried out provided that the legal conditions required by the relevant legislation are met and, where necessary, separate consent is obtained.

4. LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

Your personal data is processed on the basis of those processing conditions set out in Article 5 of the KVKK that are appropriate to the relevant activity.

KVKK Article 5/2(a): It is expressly provided for by law.
KVKK Article 5/2(c): It is necessary to process the personal data of the parties to a contract, provided that this is directly related to the establishment or performance of that contract, for carrying out contractual and pre-contractual processes.
KVKK Article 5/2(ç): Processing is mandatory for the data controller to fulfill its legal obligations.
KVKK Article 5/2(e): Processing is mandatory for the establishment, exercise or protection of a right.
KVKK Article 5/2(f): Processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject. This includes ensuring website security, evaluating contact requests and carrying out related customer relationship processes.

For data processing activities where explicit consent is legally required, your explicit consent is requested separately from the obligation to inform.

5. METHODS OF COLLECTING PERSONAL DATA

As the data controller, our Company may obtain your personal data through the contact and quotation forms on our website, emails you send to us, telephone calls and other direct communication channels, as well as through technical records generated during the use of the website.

Your data may be processed by fully or partially automated means, or by non-automated means provided that they form part of a data recording system.

6. TRANSFER OF PERSONAL DATA

Our Company may transfer your personal data to third parties located in Türkiye pursuant to Article 8 of the Law, in line with the basic principles set out in the Law and limited to, and in connection with, our purposes of processing your personal data.

Accordingly, your personal data may be transferred, in connection with the purposes of processing, to cargo and logistics service providers, suppliers of information technology and communication systems, financial advisory and audit firms, law firms with which there is a power of attorney relationship in possible legal disputes, banks as required for payments and account management, and authorized persons, institutions, organizations and judicial authorities as required by legal and administrative obligations.

Your personal data may be transferred to the AXTEA affiliate company and to servers located abroad of the information and communication systems we use, subject to the general principles of the Law, our processing purposes and the appropriate condition in Article 9 of the Law on the transfer of data abroad. If personal data is to be transferred abroad on the basis of your explicit consent, the transfer will be carried out after your explicit consent is obtained.

7. RETENTION AND DESTRUCTION OF PERSONAL DATA

Your personal data is retained for the period required by the purposes of processing and in accordance with the retention periods set out in the relevant legislation.

Where the reasons requiring processing no longer exist and there is no other legal retention obligation, your personal data is deleted, destroyed or anonymized in accordance with the KVKK and the relevant legislation.

Our Company applies appropriate technical and administrative security measures to prevent unlawful processing of personal data and unauthorized access to data.

8. RIGHTS OF THE DATA SUBJECT

Under Article 11 of the KVKK, you may learn whether your personal data is processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it is transferred, request the correction or deletion of your data under the conditions set out in the legislation, and exercise your other legal rights.

You may submit your requests in this regard to our Company by the methods specified in the Communiqué on the Procedures and Principles of Application to the Data Controller.

Application Address: Büyükbalıklı Mahallesi, 1. Ayça Sokak, No: 6, 16250 Nilüfer / Bursa, Türkiye
Email: info@axteasolutions.com

KVKK applications made by email must comply with the procedures set out in the Communiqué.

Your applications are concluded in accordance with the relevant legislation as soon as possible, depending on the nature of your request, and within 30 days at the latest.

Yours sincerely,